Privacy Policy

1. Introduction

CyberG7 Technologies ("CyberG7", "we", "our", or "us") is a Singapore-registered web design and technology company. We are committed to protecting the privacy and personal data of our clients, website visitors, and any individuals who interact with our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at cyberg7.com, engage our services, or otherwise communicate with us. This policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection regulations.

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The types of data we collect include:

2.1 Personal Information You Provide

When you engage our services, fill out a contact form, or communicate with us, you may provide us with the following personal data:

Name — your full name or business representative's name
Email address — for project communications and service delivery
Phone number — for direct communication regarding your project
Company or business name — to identify your organisation and tailor our services
Business address — where relevant for invoicing or project requirements
Project requirements and content — text, images, and other materials you provide for your website build

2.2 Usage Data

When you visit our website, we may automatically collect certain technical information, including:

IP address — your internet protocol address used to connect to the internet
Browser type and version — the web browser you are using
Operating system — your device's operating system
Pages visited and navigation path — which pages you view and how you navigate through our site
Time and date of visit — when you access our website
Referring website — the site that directed you to ours
Time spent on pages — duration of your visit on each page

3. How We Use Your Information

We use the personal data we collect for the following purposes:

3.1 Providing Our Services

To design, develop, and deliver your website as per your project brief
To set up and manage hosting services on your behalf
To process payments and manage billing
To provide technical support and maintenance for your website

3.2 Communication

To respond to your enquiries, requests, and feedback
To send you project updates and milestone notifications
To provide information about service changes or updates that may affect you
To send you marketing communications, where you have consented to receive them

3.3 Improving Our Services

To analyse how visitors use our website and identify areas for improvement
To develop new features, services, and offerings
To conduct internal research and analytics

3.4 Legal Compliance

To comply with applicable laws, regulations, and legal processes in Singapore
To enforce our Terms of Service and protect our legal rights
To prevent fraud, security threats, and other unlawful activities

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your personal data in the following limited circumstances:

4.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our business and delivering services to you. These include:

Hosting providers — to host and maintain your website
Analytics services — to help us understand website usage and improve user experience
Payment processors — to securely process your payments
Communication tools — for email delivery and customer support

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your personal data if required to do so by law, regulation, or in response to valid requests by public authorities, including compliance with a court order, subpoena, or similar legal process under Singapore law.

4.3 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Active client data — retained for the duration of our business relationship and the period during which we provide services to you
Project files and content — retained for up to 12 months after project completion, unless you request earlier deletion
Billing and payment records — retained for up to 7 years to comply with Singapore tax and accounting regulations
Website analytics data — retained in anonymised or aggregated form for up to 26 months
Communication records — retained for up to 24 months after the last interaction

When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

6. Your Rights

Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights in relation to your personal data:

6.1 Right of Access

You have the right to request access to the personal data we hold about you. Upon receiving a valid request, we will provide you with a copy of your personal data within a reasonable timeframe, typically within 30 business days.

6.2 Right of Correction

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. We will make the necessary corrections promptly and, where applicable, inform any third parties to whom the data was previously disclosed.

6.3 Right of Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal data at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services to you. We will inform you of the likely consequences of withdrawing your consent.

6.4 Right to Data Portability

Where technically feasible, you may request that we transfer your personal data to another organisation in a commonly used, machine-readable format.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at sales@cyberg7.com.sg. We may request proof of identity before processing your request to ensure the security of your personal data.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

Encryption — data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS)
Secure servers — your data is stored on secure servers with industry-standard protection measures
Access controls — only authorised personnel with a legitimate business need can access your personal data
Regular security reviews — we conduct periodic reviews of our data collection, storage, and processing practices
Employee training — our team is trained on data protection best practices and privacy obligations

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your information.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by CyberG7 Technologies. This Privacy Policy applies solely to information collected by our website and services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply endorsement of the linked site or their practices.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at sales@cyberg7.com.sg so that we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

Update the "Last updated" date at the top of this page
Post the revised policy on our website
Where appropriate, notify you via email or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

CyberG7 Technologies
Email: sales@cyberg7.com.sg
Location: Singapore

We aim to respond to all enquiries within 5 business days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.